Carpet Master Chem-Dry

EXPERIENCE YOU CAN TRUST

CARPET MASTER is an independently owned and operated franchise of Chem-Dry, the world’s leader for carpet and upholstery cleaning services.  Carpet Master offers 20+ years of local industry experience backed by a brand name and products that consumers worldwide have known and trusted for more than 30 years for a Drier, Cleaner, and Healthier home and/or business.

BRAND PROMISE

CARPET MASTER promises to meet the highest standards in the industry by delivering a quality product at the best value.  Our products will be expertly applied and our services will be delivered by trustworthy, friendly professionals. 

We develop customers for life because we deliver our services the right way with personal respect for the customer, a disciplined process and exceptional service.  We stand behind our work.  We follow up every job we complete.

MARKET SEGMENTS SERVICED

CARPET MASTER provides services to local residential customers and commercial industry clients as well as federal, state and local government agencies.

SPECIALTY SERVICES

CARPET MASTER provides our customers a complete menu of home and business maintenance services.  With Carpet Master you have one easy toll free number to call for flooring care, upholstery and drapery care, and emergency services.  Specifically:

CERTIFIED, LICENSED, BONDED & INSURED 

Our in-house trained employees are bonded and insured by the most comprehensive damage protection package in the industry.  We are happy to forward proof of insurance upon request.   

HIGHLY TRAINED AND EXPERIENCED TEAM OF PROFESSIONALS

CARPET MASTER employs an experienced team of certified and licensed professionals that are uniquely qualified to meet the highest industry standards in our areas of expertise.  All are permanent employees of Carpet Master.  Area managers provide continuous management oversight to ensure we are consistently providing our customers the highest level of service and the quality results they expect.    

COMPETENT AND FRIENDLY STAFF

CARPET MASTER has a staff of in-house trained and certified Customer Service Representatives (CSR) supervised by an Operations Manager to answer the phones, address customer questions and schedule customer appointments Monday through Saturday.  As such, our customers are assured of speaking with a knowledgeable and helpful person when they call. 

To address the needs of our commercial clients, we have a commercial account team that works individually with each client to respond to requests for quotes for specific projects or to design a customized Carpet and Upholstery Cleaning Maintenance Program.

AVAILABLE TO MEET OUR CUSTOMERS BUSY SCHEDULES

CARPET MASTER is responsive and flexible with the manpower and infrastructure to effectively and efficiently meet our customers scheduling requirements.  With a large fleet of vans operating 6 days a week from 3 strategically located service centers, we are able to provide superior services to homes and businesses across the Greater Bay Area from San Jose to Sacramento and San Francisco to Tracy.  We can even accommodate Sunday and evening requirements on request.